In addition to Spring and Autumn Travel, Shanghai Airlines Travel is one of the few travel agencies in China that has its own airlines. Shanghai Airlines Travel owns two travel agencies, Shanghai Airlines Holidays Travel Agency and Shanghai Airlines International Travel Service, which are integrated travel groups under China Eastern Airlines Co., Ltd. The difference between the two is that Shanghai Airlines International Travel Service is an international travel agency, and its tourism business is mainly outbound; Shanghai Airlines Holidays is a domestic travel agency, mainly engaged in the ground business of East China tourism, as well as self-organized group business. At present, Shanghai Airlines Travel has 60 outlets in Shanghai and branches in cities where domestic aviation hubs are located.

Shanghai Airlines Travel is different from Spring and Autumn Tourism, Shanghai Airlines and China Eastern Airlines routes cover a wide range of regions, basically after joining the tour, famous tourist cities at home and abroad can take Shanghai Airlines and China Eastern Airlines direct flights, which undoubtedly reduces the operating costs of travel agencies. In terms of price, all the routes of Shanghai Airlines Travel are 500-800 yuan cheaper than the same routes of other traditional travel agencies, and the transportation and accommodation standards are also very high, and there are few shopping spots, so it naturally beats many opponents in terms of cost performance.

The itinerary of Shanghai Airlines Travel Routes will indicate the shopping spots and accommodation standards of the itinerary, clearly list the expenses not included in the itinerary, and there are also different precautions depending on the travel area. The only deficiency is that there is no detailed description of whether the accommodation is international five-star, and it is roughly replaced by "online review X star or X diamond", and it is recommended to consult the hotel staff in detail to avoid damage to interests. In terms of group formation, Shanghai Airlines Travel mainly organizes its own groups, and occasionally other travel agencies come to join the group, but there will be no situation where Shanghai Airlines Travel sells its customers to other travel agencies to join the group, so you can sign up with confidence. In addition, Shanghai Airlines Holidays undertakes ground business in the East China tourism business, so if you sign up for East China Travel and encounter other tour groups coming to join the group, you don't have to worry too much, because the tour guide is still the tour guide of Shanghai Airlines.

In terms of after-sales, if customers are not satisfied with their travels, they can use WeChat to contact store staff at any time, and Shanghai Airlines Holidays also has an emergency contact person for each tour group. At the same time, Shanghai Tourism has a dedicated 7X12-hour customer service center to handle complaints anytime and anywhere.

As one of the 5A-level travel agencies, Shanghai Airlines Travel maintains a low complaint rate, is very well-known in Shanghai, and often has elderly people sign up to join the group. The offline stores are shared by Shanghai Airlines International Travel Service and Shanghai Holiday, and the service staff has a good attitude and the overall experience is good.