Tongcheng is one of the few online travel service providers other than Ctrip that provides better service in the self-organized group business. Founded in 2004, Tongcheng Travel is currently divided into two business segments: Tongcheng Network and Tongcheng International Travel Agency, which are responsible for tourism standard and non-standard tourism business.
As an online travel service provider, agency travel products are indispensable, and the travel experience is more limited. If you want to upgrade a grade, you can choose the "Tongcheng special line" of tourism products, all teams are Tongcheng self-organized groups, other travel agencies focus on overseas travel self-organized groups, Tongcheng is very hard at domestic travel, most popular tourist spots have self-organized groups. In terms of price, although the price of Tongcheng travel products is low-grade, and there will be 1 to 2 more shopping points with other travel agencies at the same price, they will be marked with boxes in the itinerary, which is not cost-effective.
In addition, there are many customers on the Internet who said that after signing up for Tongcheng's non-self-organized group products, after the flight was canceled due to weather reasons, Tongcheng had problems such as long refund time and poor coordination. In fact, Tongcheng Travel has relevant regulations and terms for refunds and group withdrawals, and if it is really impossible to make the trip, Tongcheng will contact the customer in advance, and there are corresponding compensation measures according to the terms of the contract. It should be noted that since the non-self-organized group itself is operated by other tour groups, unexpected situations require negotiation and communication between the two travel agencies, and low efficiency is the inevitable result, so it is recommended to ask whether to join the group when registering, and try to choose the same journey self-organized group.
Tongcheng Travel is mainly based on online websites, supplemented by offline stores, and has opened tourism experience stores in various districts of Shanghai. At present, Tongcheng has opened a 24-hour service hotline: 4007-777-777, which can deal with various problems in a timely manner.
