Founded in 1999 and headquartered in Shanghai, Ctrip Travel (Ctrip) is probably the most familiar online comprehensive travel service company for many people. In the 2014 list of China's top 20 tourism groups released by the China Tourism Academy, Ctrip topped the list. Ctrip has grown into one of the top three online travel service companies in the world by market capitalization, has won the "Best Online Travel Website in China" by TravelWeeklyChina for many times, and has set up branches in Beijing, Guangzhou and other cities, with a total of more than 30,000 employees.
As one of the first batch of pilot units for the free practice of online tour guides in Guangzhou, Ctrip offers a wide range of tourism products. It is also very transparent in the suppliers and itinerary arrangements of travel products, so that consumers can grasp the journey situation more accurately, but some products have the problem that the shopping points are not clear enough, but they can be solved in time after consumer feedback. In Guangzhou, for example, in the third quarter of 2017, Ctrip's market share in Guangzhou is not very high, but it has the lowest complaint rate of any travel agency on the list, at 0.11, compared to Tuniu's complaint rate of 0.7.
Bird & Bird Travel is a high-end tourism brand of Ctrip, with destinations all over the world, outbound travel generally starts from 30,000 yuan, and the itinerary standard is also comparable to the price, such as taking business class, staying in high-end hotels, enjoying Michelin meals, etc., private groups of 2~6 people can travel. Its masterpiece is the round-the-world tour, which now has a choice of travel time of 20-60 days, prices ranging from 30 to 1 million, the route covers many world-famous attractions, accommodation, dining, etc. are first-class, truly defining luxury travel.
It is worth mentioning that Ctrip has recently been bombarded by many consumers, including celebrities such as Han Xue, for "bundled sales" - there is a default purchase of hotel coupons when buying air tickets, but now it has divided the booking method into two ways: "ordinary booking" and "plus hotel coupons", consumers remember to read clearly when purchasing.
At present, Ctrip has opened a total of four stores in Guangzhou, scattered in Haizhu, Panyu, Huadu and Yuexiu districts, and there is still a certain gap in the convenience of consultation compared with traditional travel agency giants such as Guangzhou Tour. Online can be consulted and booked through the official website, APP, WeChat public account, etc., which is very convenient (customer service online service time is 09:00-18:00).
In addition, because websites such as Qunar and Fliggy Travel are mainly used as agency platforms, there are few or no self-operated tourism products, so they are not included in the scope of this list.
