Tongcheng Tourism (hereinafter referred to as Tongcheng) is an emerging diversified tourism conglomerate, as well as China's leading leisure travel online service provider and China's first-class one-stop travel booking platform, although it has been established for a short time, it has been ranked in the "Top 20 Chinese Tourism Groups" for many years, and ranked fifth among China's tourism enterprise groups in 2016, its strength should not be underestimated.
Tongcheng's customer service staff has a first-class service attitude, especially online customer service, which is the most patient, intimate and enthusiastic of almost all travel agencies, and was awarded the 2016 Top 10 Classic Cases of Service Innovation and the 2016 China Best Customer Contact Center Award for their quick response to customer questions and intimate service.
Tongcheng tourism products are abundant, and domestic travel has more self-operated products, but outbound travel is mostly cooperative products, and there are almost no self-organized groups, compared to Ctrip's outbound travel self-operated products are much richer. Its most praised products are cruise tour products, which account for the highest domestic market share. Whether it's routes, cruise lines or travel times, Tongcheng can provide extremely rich choices, even to the point of dazzling, and can be said to be a well-deserved leader in the industry. But it did not stand still in terms of products, but continued to innovate, provide cruise tour customization services, the industry's first "cruise" product model, and strive to customize all kinds of exclusive cruise travel for groups with different needs, has launched customized theme voyages such as "cruise cheongsam", "cruise public welfare", "cruise health" and so on. The price of cruise tour products depends on the cruise company, route, length of voyage, etc., such as the price of the Three Gorges of the Yangtze River is less than 1,000, but the products of the North and South Pole can be as high as 100,000 yuan, and consumers can choose according to their own needs. Generally speaking, under the same circumstances, Tongcheng's cruise products are much cheaper than Guangdong CTS and Ctrip, but there are also some products that are more expensive than the latter, and consumers can compare them when purchasing.
One of the things that will inevitably cause controversy is that some of Tongcheng's Japanese tour products directly state that they do not accept Fujian household registration tourists, and for Japanese tour products that do not have this statement, Fujian household registration tourists can buy them, but whether they can join the group in the end still needs to be confirmed by the commissioner's review of tourists' materials. The explanation given by the staff is that Fujian is a sensitive and high-risk area, and some tourists with Fujian household registration take the opportunity to stay in Japan illegally and do not return to China.
At present, Tongcheng has service outlets in nearly 200 cities across the country and many overseas countries, and has eight experience stores in Guangzhou, which are relatively new, which is quite rare for a company that started with online travel, whether it is consulting or purchasing its travel products is very convenient. The official website and mobile client can also be easily consulted, and the customer service online service time is 07:00-24:00.
