Although compared with many travel agencies of the Chinese generation, the history of Guangzhou Travel is far from being long, and it was not established until 1980 at the latest, but for Lao Guang, who loves travel, it is undoubtedly the most familiar and trusted travel agency for them. As a leader in the service industry, the comprehensive strength of Guangzhou Travel is very strong, in the latest national tourism agency ranking of the top 100 travel agencies announced by the National Tourism Administration, ranked fifth in the country, first in Guangdong, is the only comprehensive strong company in China that has won the highest honor of national tourism quality management "China Customer Satisfaction Ding", which can be described as a well-deserved overlord among travel agencies in Guangdong. At present, its sales network has covered nearly 400 offline business halls, with branches in Malaysia, Yunnan and other places, and its business covers more than 100 countries and regions around the world.
For most people who travel, the most worried is to meet the dishonest travel agency, and the travel service industry as the leader of the integrity of the travel agency industry, better solve the doubts of consumers, it not only signed the "civilized service commitment" with all service personnel and signed the "commitment to the local agency" with all the cooperation agencies, and signed the service quality assessment index responsibility letter with the business department every year, the guest satisfaction rate, effective complaint rate and other indicators are directly linked to the performance bonus of the business center, to ensure quality, The integrity assessment is implemented to the individual, which effectively ensures the quality of its services.
For many problems such as the decline in service quality and complaints that often arise due to the group, it has also been well solved here in Guangzhou, it is the only one among the many travel agencies in Guangzhou that can do the provincial tour and overseas travel are self-organized enterprises, if the number of people is not enough to form a group a week before departure, customers can choose to reschedule their trips, or they can choose a full refund, there is no situation of scattered groups, and the maximum degree of consumer doubts. However, there may be a small number of tour groups with through train travel in the province, but their service quality can also be guaranteed.
The unique feature of the tour is to provide reservation tour guide services for the package group, the tour guide is divided into full-time and free practice two kinds, the former is the official staff of the tour of Guangzhou, a large number of people, the field of expertise throughout the domestic and foreign attractions, there are gold, gold medal, senior, cutting-edge four levels, the choice is very rich, the latter is not a formal employee of the tour of Guangzhou, almost only provide the explanation service of the scenic spots in the province, the tour guide is relatively limited, the official website only shows 8 people, the price is 300-380 yuan a day.
In general, the tourist routes and tourism products provided by Guang Trip are very rich, and the prices range from low to high, but the service standards with high prices in the same routes are also high, and there are few self-pay items and shopping spots, or even none. In similar travel routes, the price of the tour is usually higher than that of other travel agencies, but the accommodation and meal standards it provides are also better than other travel agencies, and the self-pay items, shopping spots, and shopping hours are also less, such as its Japan tour shopping spots are generally less than two, and other travel agencies usually do not have less than three, which is also worth the money. Especially in the notorious Thailand tour, only a few travel agencies such as Canton Travel can provide pure play groups, but the price is higher, and the six-day tour is now more than 5,000 yuan. If you buy a fake goods at the shopping point provided during the trip, you can ask the tour guide to assist in returning the goods, or find the after-sales assistance of the tour guide after returning, if you are not satisfied with the service attitude of the tour guide, it is best to collect relevant evidence, and make a complaint after returning, and the relevant personnel will be responsible for review, compensation and other matters.
Therefore, if you have enough money to enjoy the best travel experience, then a trip to Canton is undoubtedly the first choice. At present, Guangzhi has more than 40 stores in Guangzhou, with a good service attitude, and online channels such as official website, micro mall, APP, Tmall, etc., which can easily view its tourism products and respond to customer service in a timely manner.
