Wyndham Grand Shenzhen

Overall scoring
80
Word-of-mouth ratings
4.5
Popularity index
19452

Wyndham Grand Shenzhen - Institutional Reviews

Wyndham Grand Shenzhen is one of the many five-star hotels in the central area of Futian CBD, located on the east side of Shenzhen World Convention and Exhibition Center, near Gangxia Station of Metro Line 1, 10 minutes' drive from Futian Port, Futian and Luohu Port can be reached by subway.

Wyndham Grand is the luxury hotel brand and flagship brand of Wyndham Group in the United States, and this Wyndham Grand hotel in Shenzhen is also the first Wyndham Grand hotel in South China. Although the hotel opened in 2015, it is actually an office building, and the lobby is obviously too formal, but the room type space is still sufficient, and the basic room type area is about 45 square meters. The hotel has a total of 235 guest rooms, all of which are equipped with large floor-to-ceiling glass windows, and the window is a view of Futian CBD city, with a first-class view and excellent night view. The decoration of the room is decent, basically the standard equipment of an international five-star hotel, with a minibar, an in-room safe, a cloakroom, a double washstand, etc. The sound insulation of the room is not good, the background white noise is not well isolated, and the footsteps and conversations outside the door cannot be completely blocked, which has a great impact on the check-in experience. The wooden furniture is not solid wood, and although the appearance is fine, it invisibly lowers the sense of grade. The bathroom has a rain shower and a spa-style soaking tub with a mirrored TV, and the Executive Room has a larger bathtub by the window. Located on the upper floors, the Executive Suites feature separate living room, work area, dining area and guest toilet.

In terms of dining, Wyndham Supreme does not have many restaurants, the Senyuan Chinese Restaurant on the 5th floor serves Cantonese cuisine, Hong Kong-style refreshments and Hong Kong-style Teochew cuisine, and the Fun Western Restaurant serves all-day buffet dining. The indoor swimming pool in the sky and the fitness center are medium in scale, and the hardware conditions are acceptable. The total area of the hotel's banquet facilities is 560 square meters, with a total of 3 conference rooms, a banquet hall of 260 square meters, a multi-function hall of 240 square meters, a conference room of 28 square meters, audio-visual and conference equipment, equipped with a professional banquet conference planning team, the area is small, only suitable for small and medium-sized banquet meetings.

The service level of the hotel is average, from the beginning of stepping into the hotel, the concierge, the bellman is nowhere to be seen, the front desk registration, room service are difficult to have enthusiasm at all, the room cleaning is also slightly coping, the service staff is not professional enough, the details are negligent, it seems to be a bit of a self-smashing signboard. Although the hardware of the hotel can basically be among the luxury hotels, but many details exposed problems, so that the Wyndham Grand Hotel in Shenzhen seems a little fishy, can not stand scrutiny, fortunately, the price of the hotel is also lower than the same level of hotels, the most basic room type per night price is only 880 yuan. If you have a good budget, it is still recommended to choose a better hotel in the same area.

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