Founded in 2010, known as the "Haidilao" of the health spa industry, branches are blooming all over the country, and the glory of Wonderland today is not without a trace. In the pedicure industry, where traditional Chinese medicine is prevalent, Wonderland is an outlier: it does not sell, does not lie, does not diagnose, and does not bind customers through the mode of pushing cards and selling cards, but through Internet communication and spontaneous recommendation by customers to open up a new situation in the old foot massage industry.
Wonderland currently has 7 stores in Shanghai, with the flagship store located in the small western-style building on Julu Road being the most popular. Walking into Wonderland, you will not think that this is a health center, more like a delicate petty bourgeois café, the whole small building is 4 floors, a total of 16 private rooms, are Bohemia, Fantasy World, Africa, Seattle, Hawaii...... Each private room has its own theme, the decoration fits the theme, it is very interesting, the light is dim and yellow, which makes people relax, the private room is fully enclosed without windows, the privacy is excellent, the ventilation work is in place, and the air in the room is fresh and mildew-free.
It is not uncommon to watch TV while bathing your feet, but you may only be able to experience it in a wonderland with a high-definition large screen, BOSE sound, and a rich library of photos. Movie Reflexology is an entry-level service in Wonderland, completed in the basement movie room, with a total duration of 90 minutes, including a 60-minute pedicure (shoulder and neck foot soak, pedicure) and a 30-minute back massage (essential oil/massage), which is very popular with customers. If you have enough time and the 90-minute massage is not enough, you can also choose the 120-minute Shanghai TAN Movie Reflexology, which adds three services: head massage and upper and lower limb relaxation massage.
The entertainment attribute of Wonderland is stronger than the functional attribute, and the technicians recruited are relatively young, and compared with the experienced masters, there is a certain gap in techniques and skills, which will be corrected after communication. In the process of service, the technician pays attention to communication with customers, including consulting the severity of the problem, discussing the plot of the movie, etc., but if the customer seems tired, the technician will not disturb too much, especially will not make a conclusion about the customer's discomfort in the massage, and the sense of proportion of the communication is in place.
In terms of details, Wonderland has achieved the top in the industry: the room provides loose and comfortable guest clothes for changing; The bath products are unified with the Hermes Orange Green Spring series, and the SPA ends providing brand-name skin care products such as water lotion and cream, as well as toothbrushes, cotton swabs and other supplies; The technician cares about the customer's warmth, asks whether the room is warm and cold at any time, and takes the initiative to cover the customer with a blanket; There is a rich selection of tea and drinks, and a small cake will be given at the end of the massage.
