Spoon Consulting is committed to serving Chinese catering enterprises, providing store process reengineering and talent development implementation solutions.
Problem diagnosis: understanding oneself is the basis and premise of changing oneself, through in-depth research on customers, employees, quality, service, environment, and value, the crux of the current enterprise operation is obtained, and finally the advancement and iteration of the brand are guided.
Process reengineering: We focus on the research of store process of "integration of efficiency and experience", and take "brand and customer value" as the starting point to completely reconstruct the store process, greatly improve customer experience and service efficiency, and finally achieve profit doubling.
Under the premise of building a high-quality process plan, we make the tacit knowledge within the enterprise explicit and rely on online internal training, and finally turn the consulting plan into the construction of the enterprise learning ecology and effective performance incentives.
