In recent years, with the improvement of people's awareness of oral health and the increase of economic income, the dental market has grown rapidly, and private dental clinics have exploded. Founded in 1999, Arrail Dental has opened more than 40 clinics in Beijing, Shanghai, Shenzhen, Guangzhou, Tianjin, Hangzhou, Xiamen and other cities.
Arrail's treatment is mainly limited to prosthodontics, dental implants, orthodontics, periodontal disease, root canal treatment, and pediatric dentistry, and does not undertake the diagnosis and treatment of maxillofacial surgery. Oral and maxillofacial surgery is risky, difficult to diagnose and treat, and has very high requirements for doctors' medical skills and diagnosis and treatment environment, and most private dental clinics have not set up.
Arrail stands out from many private clinics because of its standardized disinfection procedures and excellent team of physicians. Disinfection is the top priority of medical institutions, Arrail follows the American Dental Association (ADA) standards for disinfection, equipped with disinfection rooms and sterile rooms, medical devices are soaked in disinfectant, high temperature and high pressure double disinfection, and ultraviolet sterilization lamps are used for air disinfection after work, which greatly reduces the risk of cross-infection.
Arrail hires full-time doctors who must have worked in public hospitals for more than five years, and compared with other visiting doctors hired by private dentistry, the doctor team is more stable and patients are easier to register. Most of the doctors in Hangzhou Arrail have graduated with master's degrees, including graduates from famous schools such as Zhejiang University and Wuhan University, as well as doctors who have worked in public hospitals for many years, and the overall level of medical qualifications is high. Among them, patients who need orthodontics can focus on Dr. Xie Ying, who graduated from the School of Stomatology of Lanzhou University with a master's degree and has been engaged in oral clinical work for nearly 23 years, with rich experience in orthodontics and full affinity. In addition, Dr. Liu Haixin, who used to be the director of the Department of Oral Implantology of a tertiary hospital, is good at dental implant restoration and anterior tooth cosmetic restoration, attaches great importance to communication with patients, and has high patient satisfaction, which is also worth recommending.
Environment, service and equipment are easy to improve in high-end dental clinics, but the shortage of medical resources has always been a pain point for private dentistry, most medical students give priority to public hospitals, and provincial hospitals are not worried about talents. For private clinics, the training cycle of graduates is too long, and the number of famous doctors recruited often cannot keep up with the expansion rate. Although Hangzhou Arrail has good overall medical resources, it cannot escape the common problem of uneven doctors in private clinics, and it is recommended that patients learn more about doctors before formal treatment.
Arrail Dental has two clinics in Hangzhou, located on the 5th floor of Block C of Hangzhou Building and the 2nd floor of the European and American Center, with the same decoration style, simple, clean, bright and spacious, each equipped with 8 imported dental chairs, which are independent consultation rooms. When you visit the Hangzhou Tower, you can overlook the Beijing-Hangzhou Grand Canal through the floor-to-ceiling windows. Arrail's service is standardized, after making an appointment by phone, the customer service will send a text message to inform the guest of the location of the clinic, the traffic route, and the treatment time, and will also call to remind the customer to visit the doctor. After the completion of the diagnosis and treatment, the customer service will send a text message to invite the customer to fill in the satisfaction questionnaire, and will also pay a return visit on WeChat to promote oral health care knowledge.
The nurse will intimately remind the patient of the precautions, such as the radiation protection clothing worn during the X-ray, the discomfort may be caused by the first cleaning, etc., and the doctor is also patient and gentle, and will inform the treatment plan in detail. Although Arrail's sales are weaker than Baibo's, there are still sales promotions, especially in orthodontics, if a customer comes for teeth cleaning or treatment, doctors and customer service will actively recommend the patient to correct or undergo orthodontic imaging first. Overall, Arrail has a better experience than public hospitals, with few queues on weekdays, but the fees are much higher, more than twice as much as public hospitals. In addition, Arrail usually conducts orthodontic discount activities in the summer, which is more affordable.
