Guilin Daewoo Bus Co., Ltd., founded in 1994, is a joint venture between China and South Korea to produce the backbone of the Ministry of Communications, and is a highly competitive brand in the bus industry
Guilin Daewoo Bus Co., Ltd. is a joint venture between China and South Korea in August 1994 to produce key buses of the Ministry of Communications, with an annual production capacity of 5,000 buses. Since the joint venture, Guiyu company has actively introduced advanced management and technology, and the company has made great progress.
In the past five years, the production and operation situation has been booming, and it is an enterprise with rapid economic growth in China's transportation industry. 99 years of sales output value of 760 million yuan. In 97, 98 and 99, it was rated as a model taxpayer and an advanced unit of economic benefits in Guangxi for three consecutive years.
Visionary excellence
Guiyu company pays close attention to the development trends of the domestic and foreign bus markets and takes the road of scientific and technological revitalization. In the past five years, it has invested heavily in the establishment of CAD (computer-aided design office), and has designed and developed 42 models through CAD technology. Now the product has 16 series of 50 models, forming a large, medium and light coexistence, high, medium and general file product series, which can meet the long-distance transportation, highways, urban buses, tourism and government organizations and other departments.
Quality first
Guiyu company regards "quality as the life of the enterprise" and has established a perfect quality assurance system in the company. In the process and section of the production line, 11 quality control points are set up, and the regular quantitative work is carried out. A variety of quality activities are also carried out. (1) Carry out QC activities based on teams and teams. This activity aims to bring together collective wisdom, improve the quality awareness of employees, find problems, and solve them in a timely manner; (2) Carry out activities to put forward rationalization suggestions; (3) The 15th of each month is designated as the company's quality day, and the quality problems found are publicly exposed in the form of physical objects and photos. In addition, Guiyu is also actively in line with international quality management, and passed the ISO9001 quality system certification in August 1998.
Empathy
Guiyu company will "stand in the position of users, serve users wholeheartedly, win users and win the market with the best products and best services." As a business philosophy, it has won the trust of users. Guiyu company not only does the pre-sales service at home, but also increases investment in after-sales service year by year and improves after-sales management. Now the company has set up 33 special maintenance centers and spare parts agents in major cities across the country. In order to provide high-quality and efficient service for users, Guiyu has expanded the after-sales service team and put forward higher requirements for maintenance personnel in terms of service attitude and maintenance technology. After-sales service has implemented microcomputer management, and a file has been established for each vehicle. For areas and users who lack maintenance means, the implementation of 8 hours in the area and 24 hours outside the area in place of fast service requirements. Unified the price of spare parts at the spare parts agent points in various places. We have set up a confirmation card for maintenance services for out-of-office personnel, and we have also set up a petition room within the company to accept complaints from users.
Faced with the opportunities and challenges brought about by China's accession to the WTO, Guiyu Company reviewed the situation and tapped benefits from the market and within the enterprise. In order to meet the market demand, Guiyu gradually improves and improves the market research mechanism, and develops high-tech products with high added value and marketable products according to market demand. Internally, we will carry out COS leap activities, strengthen sales strength, build a cost-centered management system, and integrate the idea of "customer first" into all work. In the past five years, the products have been sold in 28 provinces, autonomous regions and municipalities directly under the central government. The majority of users' satisfaction with Guiyu car and service has been increasingly improved.
