
Cabinet - a well-known brand of integrated kitchen, with 3D door panel production capacity, large-scale integral cabinet production base, a large-scale enterprise specializing in cabinet/integrated kitchen and whole house customization business
Founded on August 28, 2005, after 10 years, it has successfully ranked among the top three in China's kitchen cabinet industry. Over the years, we have been committed to helping consumers build a high-quality kitchen life, and have won the recognition of customers with cost-effective products and services, and have achieved steady development and great market success.
We understand the kitchen lifestyle and habits of Chinese, from all aspects of Chinese social structure, family structure, eating habits, kitchen use methods, etc., and create a personalized kitchen lifestyle for every Chinese consumer. We have product research and development capabilities, and our kitchen experimental research center has nearly 10 European designers and nearly 50 domestic designers.
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Located in Jiangning District, Nanjing, the Chinese production base of Wule kitchen cabinet is a "informatization, high-speed, automation, intelligence, three-dimensional" kitchen cabinet production base with a total area of 90,000 square meters and an annual production capacity of 360,000 sets. In 2016, the Lishui production base will occupy 6 times the area of the existing plant, and the production capacity will reach 6 billion after completion and operation, which is 22 times higher than the production efficiency of the existing factory. In addition, we have introduced a number of fully automated flexible production lines, aiming to promote the efficient and intelligent production needs of factories in various sectors of our Lishui production base, and strive to build a "smart factory" and realize the 4.0 revolution of home furnishing industry.
We are a brand that proposes and strictly uses "E0" grade board (formaldehyde emission 0.5mg/L) to manufacture cabinets. Since 2010, we have made an "E0" level environmental protection commitment, promising that if the full set of kitchen cabinets does not meet the standard, it will be free of charge, and the maximum compensation will be 10,000 yuan.
Since 2008, we have implemented the "Orange Desk Project", aiming to donate desks to poor mountainous communities. Now in its eight years, the campaign has been carried out for 8 years, benefiting 360 schools in 65 towns and districts, and providing 14,000 children with new desks.
Since 2011, the "Orange Warmth" customer return visit activity of our kitchen cabinet has been aimed at providing customers with high-quality kitchen after-sales maintenance services, which has gradually become a continuous brand service activity of our kitchen. At the end of each year, 1,000 stores across the country take unified action, visit every household, understand customer needs, and personally come to the door to clean and repair at the appointed time. At that time, the staff wearing the logo will visit every customer's home, wash, wipe and repair, so that the kitchen is clean and beautiful, firm and durable.
Since 2007, the customer satisfaction of our kitchen cabinet has remained between 98% ~ 99%, and its service to new and old customers is not only reflected in the sales and installation process, but also in the after-sales service, including regular annual active return visits, free door-to-door maintenance, and more importantly, the five-year warranty period of the cabinet. Since 2010, we have also set up a 400 call center on the basis of the original after-sales service team to help customers solve problems. In 2015, in the after-sales survey of home kitchen enterprises by NetEase Home, I Le ranked first with a total score of 99, and got full marks in the free customer service call, telephone connection rate, and problem solving rate, far exceeding the average level of the kitchen cabinet industry by 15 percentage points.