Tuhu Car Maintenance is China's leading online and offline integrated automotive service platform, with a customer-centric model and streamlined supply chain, providing digital and on-demand service experience, directly meeting the diverse product and service needs of car owners, and creating an automotive service platform composed of car owners, suppliers, car service stores and other participants.
With the continuous expansion of the company's service network, as of the first half of 2024, there are 6,311 Tuhu Workshop stores across the country, covering more than 300 prefecture-level cities in almost all provincial-level administrative regions in the country, and nearly 1,700 counties and regions across the country. In terms of the number of car service stores it operates and brand recognition, Tuhu is the leading independent car service brand in China.
Tuhu's platform can serve most passenger car models on sale in China, meeting the needs of multi-faceted automotive services from tire and chassis parts replacement to car maintenance, repair, and car detailing. Compared with the traditional offline automotive service model that relies heavily on localized service requirements, user interaction is significantly improved by gathering scattered automotive service needs on a single platform.
Tuhu's goal is to provide customers with automotive products, quality service and attractive prices on the platform. From merchandise procurement, inventory management, fulfillment management to service delivery, Tuhu's purpose-built digital industry solutions optimize every critical link of the entire supply and service chain, so that customers are highly loyal to the Tuhu platform.
Since its inception, Tuhu has been committed to solving key pain points faced by China's automotive service industry. Tuhu started as a pure online retail platform, providing customers with a wide range of automotive products at transparent prices, and over time, it gradually built an offline network of well-managed stores and technicians to provide high-quality and standardized in-store services. At the same time, Tuhu also directly cooperates with auto parts suppliers to efficiently provide affordable products through a strong supply chain and a nationwide logistics system. Tuhu has created an automotive service platform that includes owners, suppliers, service stores and other participants.
Tuhu's products and services for car owners include tire and chassis parts, car maintenance, car repair, car detailing, auto parts, and other related installation services. Tuhu also provides advertising, affiliates, and other services to all participants in the platform, including advertising services and SaaS solutions for different businesses.
