An important window for national railway service customers, integrating the whole road passenger and freight transport information, providing social and railway customers with passenger and freight transport business and public information query services, customers can query passenger train timetables, fares, train delays, ticket remaining, ticketing agents, cargo rates, vehicle technical parameters and relevant passenger and freight regulations through the website

The website of 12306 China Railway Customer Service Center is an important window for railway service customers, which will integrate the passenger and freight transportation information of the whole road and provide passenger and freight transportation business and public information query services for social and railway customers. Through this website, customers can inquire about passenger train schedules, fares, train delays, ticket availability, ticket sales agencies, cargo tariffs, vehicle technical parameters and relevant passenger and freight regulations. Rail freight customers can conduct business through this website.

This website strictly prohibits the Internet of content involving state secrets, and will gradually enrich the service information, expand the scope of services, improve the interface effect in accordance with the requirements of building a harmonious society, and provide richer, more convenient and high-quality services for social and railway customers.