China Mobile is a one-stop cloud computing infrastructure service provider based on cloud computing technology, Internet mode, basic resources, platform capabilities, software applications and other services launched by China Mobile for government and enterprise/public institutions/individuals
China Mobile Communications Corporation (hereinafter referred to as "China Mobile") was established on April 20, 2000, with assets of more than one trillion yuan, the world's largest network and customer scale, and the brand value ranks among the top global telecom brands.
"Mobile Cloud" is a subsidiary of China Mobile Communications Corporation, which is a business launched by China Mobile for government enterprises, public institutions, individuals and other customers based on cloud computing technology, using the Internet model, providing basic resources, platform capabilities, software applications and other services. At this stage, the mobile cloud can provide IaaS (Infrastructure as a Service) type of cloud computing services, the mobile cloud is based on China Mobile's "big cloud", independent technology research and development of the public cloud platform, through server virtualization, object storage, network security capability automation, dynamic resource scheduling and other technologies, computing, storage, network and other basic IT resources as services are provided, customers can use on demand according to the needs of their applications, Pay-per-use. At present, it has launched eight products, including cloud hosts, cloud virtual machine backup, elastic block storage, cloud storage, elastic public IP, bandwidth rental, cloud firewall, and cloud monitoring, covering the computing resources, storage resources, network resources, security resources, and operation and maintenance resources necessary for the construction of IT systems.
China Mobile Cloud has introduced a large number of outstanding talents in cloud computing operation and operation and maintenance, and built a strong operation and maintenance support team by taking advantage of its self-developed technical advantages, giving full play to the advantages of China Mobile's existing operation support network to provide customers with pre-sales support services, after-sales services and technical support services.
(1) Pre-sales support services
Mobile Cloud provides customers with comprehensive pre-sales support services, including dedicated account managers, solution evaluation, etc.
Mobile cloud customers can consult customers through 18818813500 help desk hotline, account manager, ecloud portal consultation, etc.
Customers can call the 18818813500 service desk hotline to inquire about mobile cloud services. Customers of the hotline can handle introductory inquiries such as mobile cloud business types, business introductions, business handling methods, payment methods, and contact information.
Customers can also conduct solution evaluation consultation through the pre-sales team (providing 5×8-hour service), and the mobile cloud pre-sales team will answer the questions raised by customers.
Customers can also log in to the eCloud portal to consult online about mobile cloud business. The mobile cloud operations team will check the relevant questions as soon as possible and answer them within the specified time.
At the same time, China Mobile's VIP customers can make an appointment to visit the standard computer room through the account manager to experience the infrastructure and management and operation and maintenance capabilities of the computer room.
(2) Customer after-sales service
China Mobile Cloud provides customers with comprehensive after-sales service, including a 7*24-hour hotline, a fast complaint handling channel, and a safe and efficient fault handling mechanism.
Customers can make customer complaints through hotlines, account managers, mobile cloud platform website complaint acceptance, etc., and China Mobile will solve the problem for customers within the specified time.
